Generators Avenue, operated by GENERATOR AVENUE (ABN 53 706 164 327) (“we”, “us”, “our”), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website generatorsavenue.com.au or make a purchase from us.
By using our website or purchasing from us, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
Information you provide directly
- Contact details: name, email address, phone number
- Delivery and billing address
- Account information: username and password if you create an account
- Communications: messages sent via our contact form, email, or phone
Transaction information
- Products ordered and order history
- Payment details — processed securely via [YOUR PAYMENT PROCESSOR, e.g. Stripe / PayPal / Square]. We do not store full credit card details on our servers.
Information collected automatically
- IP address and approximate location
- Browser type and version
- Pages visited, time spent on pages, and referring URLs
- Device type and operating system
This technical data is collected via cookies and analytics tools (see Section 5 — Cookies).
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including arranging delivery
- Communicate with you about your order status, shipping, and after-sales support
- Respond to enquiries and provide customer service
- Send you marketing communications (only with your consent — you can unsubscribe at any time)
- Improve our website, products, and customer experience
- Detect and prevent fraud or misuse of our services
- Comply with our legal and regulatory obligations
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with the following categories of service providers, only to the extent necessary to deliver our services:
- Freight and logistics providers: to arrange delivery of your order
- Payment processors: to complete transactions securely
- Website and IT service providers: who host and maintain our website infrastructure
- Email service providers: to send transactional and marketing emails
- Analytics providers: to help us understand website usage (e.g. Google Analytics)
All third-party providers are required to handle your data securely and in accordance with applicable privacy laws. We do not permit them to use your data for their own marketing purposes.
We may also disclose your information if required to do so by law, court order, or regulatory authority.
4. Data Storage & Security
We implement reasonable technical and organizational safeguards to protect your data from unauthorised access, use, disclosure, alteration, or destruction.
Our website uses SSL encryption (HTTPS) to protect data transmitted between your browser and our server. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
5. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and analyse website traffic.
Types of cookies we may use:
- Essential cookies: required for the website to function (e.g. shopping cart, login session)
- Analytics cookies: help us understand how visitors interact with our site (e.g. Google Analytics)
- Preference cookies: remember your settings and choices
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website, including the shopping cart.
6. Your Rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or out-of-date information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications at any time by clicking “Unsubscribe” in any email we send, or by contacting us directly
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached — visit www.oaic.gov.au
To exercise any of these rights, please contact us using the details in Section 8 below. We will respond to your request within a reasonable timeframe, usually within 30 days.
7. Links to Third-Party Websites
Our website may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. For significant changes, we may also notify you by email or with a notice on our website. We encourage you to review this policy periodically.
9. Contact Us & Complaints
If you have any questions about this Privacy Policy, would like to access or correct your personal information, or have a privacy concern you’d like to raise, please contact our Privacy Officer:
- Business name: GENERATOR AVENUE
- ABN: 53 706 164 327
- Email: info@generatorsavenue.com.au
- Phone: 0411 066 543
- Address: 2 McKenzie St Wembley WA 6014
- Hours: Monday – Friday, 8:00 AM – 5:00 PM AEST